Frequently Asked Questions

Most boilers in the UK use standard Heating Oil (Kerosene). Some boilers can use Gas Oil (Red Diesel). Please refer to your boiler manual if you are unsure. You can also choose to order Heating Oil with an additive for improved performance.

• Normal Tanker (6 Wheel) - Select this if you have no access issues to your property or oil tank.
• Small Tanker (4 Wheel) - Required if you have tight corners, bridges, or vehicle restrictions. About 10 feet wide and 25 feet long.
• Baby Tanker (4 Wheel) - For very difficult access with low overhead structures or very narrow lanes. About 8 feet wide and 16-18 feet long.

If unsure, select Normal and add a note in the Special Instructions when ordering. Your supplier will contact you if there are any concerns.

Delivery times vary by supplier and product. Products are listed with their delivery timeframes (e.g. "3 working day delivery"). Working days exclude weekends and bank holidays. Orders placed after 2pm are treated as the next working day.

Yes. All orders are processed over a secure HTTPS connection. When you place an order, the supplier will contact you to arrange payment directly. Fueltool does not process payments - we simply connect you with the cheapest supplier.

You can subscribe to receive a daily email with the latest heating oil prices for your postcode area. This helps you track price trends and order when prices are at their lowest. You can unsubscribe at any time.

Yes. Once you create an account, you can log in to view your order history, compare previous prices, and track your spending over time.